1. Make sure that you have the most up-to-date version of the Canvas App:
It is strongly recommended that you have the most up-to-date version installed on your phone for any high-stakes assessment. This is essential if you are submitting assignments using the app or for using any new app feature updates
Feature updates include:
QR for Mobile Login
Join “In-Progress” live classes from your Dashboard (via the Conferences feature in Canvas)
Please go to the App store or Google Play store immediately and make sure that you have the most up-to-date version installed
2. Double-check your details before online assessments take place:
If you are submitting to Canvas, have you double-checked all relevant information you received from your lecturers? This can include:
Date, Time and Duration of the Assessment, as well as when you will get access it
Any special instructions including the brief and formatting guidelines
3. Remember that you have access to help and support 24/7
Remember that if you have any technical issues, please contact Canvas 24/7 support by either:
- Accessing Canvas’ Help Menu which appears in the platform’s main menu
- Or calling Canvas 24/7 support on 1800 817 304