1. Double-check your details before online assessments take place:


If you are submitting to Canvas, have you double-checked all relevant information you received from your lecturers? This can include:

  • Date, Time and Duration of the Assessment, as well as when you will get access it

  • Any special instructions including the brief and formatting guidelines


2. Remember that you have access to help and support 24/7


Remember that if you have any technical issues, please contact Canvas 24/7 support by either:



3. Make sure that you have the most up-to-date version of the Canvas App:





Have you downloaded the most up-to-date version of the Canvas Student App?

This can be essential if you are submitting assignments using the app or for using any new app feature updates. Feature updates include:

  • QR for Mobile Login

  • Access to your phone camera within Canvas


Please go to the App store or Google Play store  and make sure that you have the most up-to-date version installed.